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Shipping & Delivery Information
At LuminaDonna, every order is prepared with care and shipped securely.
Below you will find all the details regarding the preparation process and delivery.
When will my order be delivered?
The total delivery time consists of the preparation period (dispatch) and the transit time:
Preparation / Dispatch Time
• Items available on our website are ready-to-ship and will be dispatched within 7 business days.
• For orders requiring revisions or custom adjustments, this period may extend up to 14 business days.
Domestic Shipping (Turkey – After Dispatch)
• Deliveries within Istanbul: Average 24 hours.
• Deliveries outside Istanbul: Usually 2–3 business days, depending on your province/district.
In case of peak seasons, public holidays, or potential delays in the supply process,
you will be informed by our customer service via email.
International Delivery Times (Estimated)
The following are estimated transit times after the order has been dispatched. Country/city, customs, and local courier workload may affect the final delivery date.
Europe
• Berlin: 4–7 business days
• Paris: 4–8 business days
• Amsterdam: 4–7 business days
• Rome: 5–9 business days
• London: 5–10 business days
North America
• New York: 6–12 business days
• Los Angeles: 7–14 business days
• Toronto: 6–12 business days
Middle East
• Dubai: 4–8 business days
• Riyadh: 5–9 business days
• Doha: 4–8 business days
Asia & Oceania
• Tokyo: 8–16 business days
• Singapore: 7–14 business days
• Sydney: 10–18 business days
Customs & Tax Note
International shipments may be subject to customs duties and local additional fees, which are the responsibility of the buyer.
Customs procedures can affect delivery times and are subject to the courier’s operations.
What if there is no courier branch near my address?
Our partner couriers deliver throughout Turkey and globally.
If there is no branch in your local area, your address may be considered a “mobile zone,” and
deliveries will be made on specific days of the week.
Delivery times stated on our website apply to city and district centers.
Additional shipping fees may apply, or delivery may not be possible for remote or mobile zones.
What does “In Procurement” mean?
If the product you ordered is in stock, the shipping process starts immediately.
If an item in your order is currently out of stock, the procurement process begins,
and the status “In Procurement” will be displayed in the product details.
This process is closely monitored with the supplier to ensure the item is added to our stocks as quickly as possible.
How can I know when my order has been shipped?
When your order is handed over to the courier, tracking information is automatically sent to your registered email address and mobile phone.
You can also track your order status in real-time under “My Account” > “Orders.”
What should I check during delivery?
We recommend inspecting the package in the presence of the courier.
If you notice any damage, deformation, or errors, please have the courier file a Damage Assessment Report and contact us immediately.
What if my package is misrouted to the wrong address or branch?
The address details provided in your order are automatically transferred to the courier company.
The selection of the delivery branch is at the discretion of the courier.
If your package is misrouted, please contact us via our “Customer Service” page, and we will initiate the necessary corrections.
What if I am not at the delivery address?
If the courier cannot reach anyone at the address, an information note will be left.
Your shipment will be held at the courier branch for 3 days. If not collected, it will be returned to us.
Can I change my delivery address?
You can request an address change through our customer service while your order is in the preparation/procurement stage.
However, once the order has been shipped, address changes may not be possible due to the courier’s operational procedures.
My order arrived damaged, what should I do?
Always check the outer packaging upon delivery.
If damage is detected, a Damage Assessment Report must be issued before accepting the product.
Clear and accurate descriptions in the report will speed up the process.
If the damage is noticed after delivery, please contact the relevant courier branch and our customer service as soon as possible.
What if the package content is missing?
It is recommended to check the contents of the package upon delivery.
If items are missing or incorrect, you must have the courier prepare a Status Assessment Report.
If the discrepancy is noticed after delivery, you can reach us via “My Account” > “Order Details” > “Support / Request.”
What if the product I received is different from what I ordered?
We apologize for any incorrect shipments.
If you contact our customer service, we will provide the fastest possible solution and guidance.